FAQ
Do you have a question about your order or a product? Perhaps you will find the answer you are looking for here. 💛
If your question is not covered, please feel free to contact me via the contact form.
Order & Payment
How can I pay at 97pieces?
You can use the payment methods offered at checkout. The available payment options will be displayed to you during the ordering process.
When will my order be processed?
I normally process orders within 1–3 business days of receiving payment.
As 97pieces is a small, independent shop, it may take a little longer in exceptional cases. Should there be a significant delay, I will of course inform you.
Can I change or cancel my order after it's been placed?
If you would like to change or cancel your order, please get in touch via the contact form as soon as possible.
As long as your order has not yet been processed or shipped, it may still be possible to make changes.
Shipping
Where will it be shipped to?
I currently ship exclusively within Germany.
How much is shipping?
Shipping within Germany costs €4.90.
How will my order be shipped?
Depending on the size and contents of your order, it will be sent as a letter via Deutsche Post.
The shipping method is chosen to ensure your order arrives safely.
Will I receive a tracking number?
If tracking is available for your shipping method, you will receive a corresponding tracking number or tracking link with your shipping confirmation.
How long does shipping take?
After processing, your order will be handed over to Deutsche Post. Delivery usually takes a few business days thereafter.
What happens if my order does not arrive?
If your order is taking significantly longer than expected to arrive, please get in touch via the contact form.
I would be happy to check the shipping status with you.
Products
Are the products homemade?
The illustrations and designs are by me. The various merch products are produced by specialized manufacturers, depending on the item.
What materials are used?
The materials used vary depending on the product.
You can find the most important information regarding material, size, and other characteristics directly on the respective product page.
Are the products limited?
Some products are only available in small quantities. If an item is sold out, I will most likely restock it after some time.
Is my product exactly as shown in the pictures?
I make every effort to represent the products in the photos as accurately as possible.
However, colors may vary slightly depending on your screen. Furthermore, minor variations may occur with handmade or custom-printed products.
Returns & Cancellations
Can I return my order?
Yes. As a consumer, you generally have a statutory 14-day right of withdrawal.
You can find the detailed information and conditions in my cancellation policy.
How can I register a return or a cancellation?
Please use the appropriate option in your customer account or the information in my cancellation policy for this.
What do I do if my product arrived damaged?
Please get back to me as soon as possible and, if possible, send me a photo of the damaged item and the packaging.
Then we can look for a solution together.